Returns, Exchanges & Refund Policy
At Ozoric, we are committed to delivering a fair and efficient resolution experience.
We offer a 30-day resolution window from the date of delivery.
Due to the global nature of our operations and product categories, we prioritize practical and customer-friendly solutions over traditional return processes.
Depending on the case, we may offer:
- Product replacement
- Partial refund
- Store credit
⚠️ Important Notice:
Returns are not always required. In many cases, we provide immediate solutions without requiring the product to be shipped back.
Refund conditions:
- Refunds are evaluated on a case-by-case basis
- Partial refunds are the most common resolution
- Full refunds are only issued when legally required or in exceptional circumstances
Damaged or incorrect items:
Customers must contact us within 48 hours of delivery and provide visual proof (photo or video).
Our goal is to resolve all cases quickly, fairly, and without unnecessary inconvenience.